Front Office Manager — Luxury Hotel Guest Experience Lead

Hard Rock International; Northern, New York (KY, NY); Hybrid; USD 100,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York is seeking a Front Office Manager to lead the front desk operations, deliver a luxury guest experience, and drive revenue with precision and personality.

You will train and coach Front Office staff, ensure Forbes and Hard Rock brand standards, resolve guest issues promptly, and collaborate with Sales & Marketing to optimize occupancy and guest satisfaction.

Leadership, organization, and a guest-first mindset are essential in our fast-paced, high-expectation environment.

Qualifications

• Minimum of 3 years in a similar Front Office/Front Desk management role.
• Experience in luxury hospitality preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee front desk operations and staff.
• Deliver high-touch guest service and resolve issues.
• Train and develop Front Office team.
• Coordinate with Sales & Marketing on group bookings and revenue management.
• Ensure compliance with Forbes and brand standards.

Skills

Customer service

Leadership

Staff training

Operational excellence

Job description

Hard Rock Hotel New York is seeking a Front Office Manager to lead the front desk operations, deliver a luxury guest experience, and drive revenue with precision and personality.

You will train and coach Front Office staff, ensure Forbes and Hard Rock brand standards, resolve guest issues promptly, and collaborate with Sales & Marketing to optimize occupancy and guest satisfaction.

Leadership, organization, and a guest-first mindset are essential in our fast-paced, high-expectation environment.