Luxury Front Office Leader - Elite Guest Experience

Confidential Jobs; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Confidential Jobs in New York City is seeking a sophisticated Front Office Manager to join our leadership team. You will oversee daily front desk operations, mentor the team, and uphold Five-Star service standards for a discerning global clientele.

As an operational leader, you will balance hands-on management with financial stewardship, drive guest satisfaction, and develop talent within a luxury property.

Qualifications

• Associate's or Bachelor’s degree preferred.
• 1-3 years of front desk leadership experience in luxury or full-service hotel.

Responsibilities

• Oversee daily front office operations and act as mentor for the team.
• Lead guest service delivery to meet Five-Star standards.
• Collaborate with Sales and Events teams to coordinate group arrivals and rooming lists.

Skills

Team Leadership

Guest Service

Training

Operational Oversight

Education

Associate/Bachelor's degree

Tools

PMS Software

Financial Controls

Job description

Confidential Jobs in New York City is seeking a sophisticated Front Office Manager to join our leadership team. You will oversee daily front desk operations, mentor the team, and uphold Five-Star service standards for a discerning global clientele.

As an operational leader, you will balance hands-on management with financial stewardship, drive guest satisfaction, and develop talent within a luxury property.