Front Office Manager

Homma Talent; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Accommodation provided during 1st moon

Job summary

Homma Talent is seeking a Front Office Manager in New York, NY to lead the daily operations of Front Office, Telecommunications, Bell/Door, and Concierge departments, delivering extraordinary guest service and department profitability. The ideal candidate will coach the team, uphold standards, and drive performance in a fast-paced luxury hotel.

Requirements include a Bachelor’s in Hospitality Management and 2–5 years of experience; strong leadership and communication; knowledge of PMS and cash

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Two to five years of experience in Front Office or hotel operations.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Lead daily operations of Front Office, Telecommunications, Bell/Door and Concierge.
• Coordinate departmental meetings to share operational information.
• Oversee scheduling and labor cost control to meet service goals.
• Administer payroll and ensure adherence to cash handling policies.
• Support guest issues and service recovery in a professional manner.
• Foster teamwork and cross-department collaboration.
• Monitor safety programs and ensure staff professionalism.
• Conduct timely performance reviews for Front Office staff.

Education

Bachelor’s degree in Hospitality Management or related degree

Job description

New York, United States | Posted on 08/25/2026

Job Description

The Front Office Manager will lead the daily operation of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring extraordinary guest service and department profitability. This person will direct, coach, and develop the team while implementing standards, driving performance, and ensuring that every guest interaction reflects the property's commitment to complete guest satisfaction. The ideal candidate is a strong operational leader with excellent communication skills, business acumen, and the ability to thrive in a fast-paced luxury hospitality environment.

Responsibilities

• Manage the daily activities of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring alignment with hotel service standards and financial goals.
  
• Participate in and lead departmental meetings to gather and share relevant operational information.
  
• Oversee scheduling of all Front Office personnel, ensuring optimal coverage and service consistency.
  
• Manage payroll and control labor costs in alignment with established Labor Standards.
  
• Administer the corporate airline mileage program and marketing promotions involving the Front Office.
  
• Ensure staff adherence to all credit and cash handling policies and procedures to reduce bad debts and rebates; perform quality audits and implement corrective action when needed.
  
• Support team members in handling guest issues, escalations, and service recovery in a professional and timely manner.
  
• Foster positive employee relations and promote strong inter- and intra-departmental collaboration; model this behavior for other managers and line staff within the Front Office.
  
• Proactively address operational issues, seek employee input, develop resolution plans, and follow up with feedback and encouragement.
  
• Ensure Front Office personnel actively participate in all property safety awareness programs.
  
• Ensure department supervisors are dependable, accessible, and project a positive, professional, and polite attitude at all times.
  
• Conduct and deliver timely performance reviews for the Front Office team.
  
• Ensure all staff adhere to the Hotel's established standard operating procedures.
  
• Administer discipline within the Front Office in a fair, firm, and consistent manner.
  
• Develop and manage recognition programs within the Front Office, ensuring prompt and consistent administration.
  
• Maintain impeccable grooming standards for all Front Office employees, including proper uniform and nametag compliance.
  
• Monitor occupancy and pace forecasts, planning staffing and operations accordingly to maximize service and revenue.

Requirements

Bachelor’s degree in Hospitality Management or related degree.

Minimum of two to five years of experience in the Department.

Ability to work effectively in a fast-paced, high-volume environment and manage a large, diverse workforce.

Strong leadership skills with the ability to motivate staff and foster professional development.

Excellent verbal and written communication skills.

Strong analytical skills, with the ability to monitor occupancy trends and pace forecasts.

Solid understanding of Front Office systems (PMS), credit/cash procedures, and hotel operations.

Ability to promote a positive, service-oriented culture aligned with luxury hospitality standards.

Physical Requirements:

Constant standing and walking throughout the shift.

• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
  

70,000USD Annual Gross Income

Accommodation provided during 1st month at the hotel