Luxury Front Office Manager & Guest Experience Lead

Baccarat New York, L.L.C.; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary ($75,000.00 – $80,000.00 per year)

Inclusive workplace culture

Professional growth opportunities

Job summary

Baccarat New York, L.L.C. is looking for an engaging Front Office Manager to enhance guest experiences at our luxury hotel. The ideal candidate will have a strong leadership background, focusing on the operations of check-in/check-out and ensuring excellent service quality.

With a minimum of 2 years in a similar supervisory role, candidates should possess financial awareness, effective communication skills, and the ability to work a flexible schedule. Join us for a rewarding and inclusive workplace.

Qualifications

• Minimum of 2 years of experience in a front office supervisory role, preferably in upper-upscale or luxury hotels.
• Strong knowledge of front office operations and guest engagement.
• Excellent verbal and written communication skills.
• Proven leadership abilities.

Responsibilities

• Supervise the front office team to ensure welcoming guest interactions.
• Lead and motivate team members in a collaborative environment.
• Manage operations including check-in/check-out and guest requests.
• Enhance guest experience by proactively addressing needs.

Skills

Leadership

Problem-solving

Guest engagement

Financial performance

Communication

Education

Post-secondary diploma or degree

Job description

Baccarat New York, L.L.C. is looking for an engaging Front Office Manager to enhance guest experiences at our luxury hotel. The ideal candidate will have a strong leadership background, focusing on the operations of check-in/check-out and ensuring excellent service quality.

With a minimum of 2 years in a similar supervisory role, candidates should possess financial awareness, effective communication skills, and the ability to work a flexible schedule. Join us for a rewarding and inclusive workplace.