Front Office Manager

The Vanderbilt, Auberge Collection; Newport (RI); Presencial; USD 52 000 - 75 000; Tempo integral

Resumo da oferta

The Vanderbilt, Auberge Collection in Newport seeks an experienced Front Office Leader to guide and mentor our front office team from pre-arrival to check-out, ensuring an exceptional guest journey. You will partner with the Director of Rooms to optimize operations and guest communications across the lobby and related outlets.

The role emphasizes training, leadership, and a passion for service, in a luxury environment.

Qualificações

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.

Responsabilidades

• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful communications and train team members to do the same.
• Foster an environment that ensures consistency and high guest satisfaction.
• Provide training for all newly hired team members.
• Strive to improve guest and team member satisfaction and maximize the department's financial performance.

Conhecimentos

Front office leadership

Communication

Guest service mindset

Multi-system proficiency

Descrição da oferta de emprego

Company Description

The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city's social hub and a vibrant, historic gem waiting to be explored. Brimming with alluring eccentricities, the mansion has been meticulously restored to its glory, boasting elegant fireplaces and museum-quality artwork in the welcoming lobby entrance, Mezzanine and Parlor Room. Dining options include The Dining Room at the Vanderbilt, which features a forward-thinking menu of coastal New England classics, The Living Room, offering light bites and bar favorites, and The Conservatory, where guests can dine indoors as well as outdoors on the Garden Terrace. Guests can also enjoy evening drinks at the popular rooftop bar, The Roof Deck, which offers sweeping views of Newport Harbor. The Vanderbilt presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences, such as sailing journeys on the Newport coast, private culinary classes, and more.

For more information: auberge.com/vanderbilt/

Follow The Vanderbilt on Facebook and Instagram @VanderbiltAuberge

Company Description

The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city's social hub and a vibrant, historic gem waiting to be explored. Brimming with alluring eccentricities, the mansion has been meticulously restored to its glory, boasting elegant fireplaces and museum-quality artwork in the welcoming lobby entrance, Mezzanine and Parlor Room. Dining options include The Dining Room at the Vanderbilt, which features a forward-thinking menu of coastal New England classics, The Living Room, offering light bites and bar favorites, and The Conservatory, where guests can dine indoors as well as outdoors on the Garden Terrace. Guests can also enjoy evening drinks at the popular rooftop bar, The Roof Deck, which offers sweeping views of Newport Harbor. The Vanderbilt presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences, such as sailing journeys on the Newport coast, private culinary classes, and more.

Job Description

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.

• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.


• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.


• Foster an environment that ensures consistency and a high level of guest satisfaction.


• Provide training for all newly hired team members


• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.


• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.


• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.


• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.