Guest Experience Concierge

The Vanderbilt, Auberge Collection; Newport (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Vanderbilt, Auberge Collection in Newport, Rhode Island is looking for a Front Desk Agent to provide exceptional customer service and be the first point of contact for guests. The role involves managing check-in/check-out processes, handling reservations, addressing guest inquiries, and processing payments accurately. Candidates should have at least 1 year experience in a similar role, strong communication skills, and familiarity with hotel management systems. This position offers a unique opportunity to contribute to memorable guest experiences.

Qualifications

• 1 year of experience in a similar role.
• Strong interpersonal and communication skills are essential.
• Ability to handle multiple tasks efficiently is required.

Responsibilities

• Greet guests, facilitate check-in/check-out, and provide hotel information.
• Handle reservations, confirm details, and manage special requests.
• Address guest inquiries and create a positive atmosphere.
• Process payments accurately, including cash handling.
• Relay messages and maintain guest interaction records.

Skills

Interpersonal skills

Communication skills

Multitasking

Tools

Hotel management systems

Basic computer skills

Job description

The Vanderbilt, Auberge Collection in Newport, Rhode Island is looking for a Front Desk Agent to provide exceptional customer service and be the first point of contact for guests. The role involves managing check-in/check-out processes, handling reservations, addressing guest inquiries, and processing payments accurately. Candidates should have at least 1 year experience in a similar role, strong communication skills, and familiarity with hotel management systems. This position offers a unique opportunity to contribute to memorable guest experiences.