Luxury Front Office Lead | Guest Experience & Ops

Ennismore; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

SLS LUX Brickell in the heart of Miami seeks an Assistant Front Office Manager to lead daily Front Office operations, guest services and VIP experiences while upholding luxury brand standards. You will partner with departments to ensure seamless check-in/out, accurate room status, and proactive service recovery.

The role requires 2–3 years in Front Office or Rooms Division with supervisory experience in a luxury hotel, strong communication, problem-solving, and a calm, professional demeanor.

Qualifications

• 2–3 years of Front Office or Rooms experience in a luxury hotel.
• 1 year of supervisory or leadership experience in Front Office or Guest Services preferred.
• College degree in Hospitality Management, Business Administration, or related field preferred.
• Strong knowledge of Front Office operations including check-in/check-out, room status, VIP services, and cashiering.
• Ability to lead, coach, and motivate a diverse team in a fast-paced environment.

Responsibilities

• Lead Front Office operations and guest services to deliver luxury experiences.
• Serve as visible leader and primary contact for guests and hotel departments.
• Coordinate daily communications and ensure smooth check-in/check-out and room assignments.
• Monitor guest feedback and coordinate with departments for service recovery.
• Assist in training and developing Front Office staff to uphold standards.

Skills

Front Office operations

Leadership experience

Guest service recovery

VIP services

Communication skills

Education

High school diploma

Hospitality management degree

Tools

PMS systems

Microsoft Office

Job description

SLS LUX Brickell in the heart of Miami seeks an Assistant Front Office Manager to lead daily Front Office operations, guest services and VIP experiences while upholding luxury brand standards. You will partner with departments to ensure seamless check-in/out, accurate room status, and proactive service recovery.

The role requires 2–3 years in Front Office or Rooms Division with supervisory experience in a luxury hotel, strong communication, problem-solving, and a calm, professional demeanor.