Luxury Front Office & Guest Experience Leader

The Ranch at Rock Creek; Philipsburg (MT); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

The Ranch at Rock Creek, a luxury destination, seeks a Front Office Manager to lead the Front Desk and Night Audit teams, ensuring a seamless guest journey from arrival to departure. This role champions Forbes-level service standards and coordinates with Spa and Retail to elevate the guest experience.

Ideal candidates bring 3–5 years of luxury Front Office leadership, strong PMS and Night Audit knowledge, and a proactive, guest-focused leadership style in a fast-paced environment.

Qualifications

• Minimum 3–5 years of Front Office leadership in luxury hospitality.
• Strong knowledge of PMS systems and Night Audit procedures.
• Demonstrated leadership with focus on team development and culture.
• Exceptional communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced, guest-focused environment.

Responsabilités

• Oversee Front Desk and Night Audit operations to ensure a seamless guest experience.
• Maintain Forbes Five-Star service standards in all guest interactions.
• Escalation point for guest concerns and service recovery.
• Drive consistency in check-in/check-out, room readiness, and guest communication.
• Lead daily briefings and collaborate with Housekeeping, F&B, Activities, Spa.
• Recruit, train, coach, and develop Front Desk team members.

Connaissances

Front Office leadership

PMS systems

Night Audit procedures

Leadership skills

Communication

Problem-solving

Organizational skills

Fast-paced environment

Description du poste

The Ranch at Rock Creek, a luxury destination, seeks a Front Office Manager to lead the Front Desk and Night Audit teams, ensuring a seamless guest journey from arrival to departure. This role champions Forbes-level service standards and coordinates with Spa and Retail to elevate the guest experience.

Ideal candidates bring 3–5 years of luxury Front Office leadership, strong PMS and Night Audit knowledge, and a proactive, guest-focused leadership style in a fast-paced environment.