Front Office Supervisor - Guest Experience Leader

Hyatt Hotels Corporation; Napa (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Complimentary Hotel Room Nights

Discounted Colleague Rate & Friends &/

Discounted F&B for Hyatt stays

Medical, Dental and Vision Insurance (

Job summary

Andaz Napa, part of Hyatt Hotels, is seeking a Front Office Supervisor to lead the front desk team and guest services at the Napa location. The role is hourly, full-time, and requires a focus on guest satisfaction, smooth check-ins/check-outs, and effective payment handling.

The ideal candidate will have experience in Front Office operations, strong leadership, and excellent communication skills, with a willingness to work flexible hours to support a fast-paced hospitality environment.

Qualifications

• Experience in Front Office operations and guest services.
• Prior supervisory or leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to stand for long periods and work flexible hours.

Responsibilities

• Lead Front Office team and guest registration, hotel services, and promotions.
• Coach colleagues, respond to guest inquiries, and resolve concerns.
• Ensure smooth arrivals and departures and handle payments.
• Deliver warm, efficient, and personalized service.

Skills

Front Office

Leadership

Customer Service

Guest Relations

Communication

Education

High school diploma or equivalent

Job description

Andaz Napa, part of Hyatt Hotels, is seeking a Front Office Supervisor to lead the front desk team and guest services at the Napa location. The role is hourly, full-time, and requires a focus on guest satisfaction, smooth check-ins/check-outs, and effective payment handling.

The ideal candidate will have experience in Front Office operations, strong leadership, and excellent communication skills, with a willingness to work flexible hours to support a fast-paced hospitality environment.