Spa Operations Leader: Guest Experience & Wellness

Themeritageresort; Napa (CA); On-site; USD 27,552 - 38,572; Full time

Job summary

The Meritage Resort & Spa is seeking a Spa Supervisor to oversee daily spa operations in a luxury hotel setting in Napa, CA. You will lead spa teams, ensure exceptional guest service, and manage scheduling, treatment rooms, and facilities.

Responsibilities include maintaining service standards, coaching staff, and supporting revenue while controlling costs. English required; Spanish a plus. This role requires flexibility for varied shifts and holidays.

Qualifications

• One to two years of progressive spa experience in a hotel environment.
• Supervisory experience preferred.
• English proficiency required; Spanish a plus.
• Strong leadership and mentoring ability.

Responsibilities

• Supervises spa team in assigned areas, assigns work, and directs schedules.
• Monitors day-to-day spa operations to meet service standards.
• Greets guests and ensures guest satisfaction with spa services.
• Supports achievement of revenue goals and controls costs.
• Maintains SOPs and participates in weekly spa management meetings.
• Ensures safety compliance and proper PPE usage.
• Maintains cleanliness and inventory in spa areas.
• Responds to guest inquiries and resolves issues within authority.

Skills

Spa supervision

Guest service

Leadership

Scheduling

Communication

Problem-solving

Multitasking

Technical skills

Training

CPR awareness

Tools

POS systems

Job description

The Meritage Resort & Spa is seeking a Spa Supervisor to oversee daily spa operations in a luxury hotel setting in Napa, CA. You will lead spa teams, ensure exceptional guest service, and manage scheduling, treatment rooms, and facilities.

Responsibilities include maintaining service standards, coaching staff, and supporting revenue while controlling costs. English required; Spanish a plus. This role requires flexibility for varied shifts and holidays.