Luxury Front Desk Specialist – Guest Experience

fourseasons; Illinois; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Holiday pay

Employee meals

Dry cleaning

Discounts

Travel programs

Flexible schedule

Job summary

Four Seasons Hotel Chicago is seeking a Front Desk Receptionist to welcome guests with exceptional service at check-in, during their stay and at departure. You will respond to a wide range of guest requests, tailor recommendations, and uphold Four Seasons service standards.

The role emphasizes hospitality, strong interpersonal skills, and a guest-centric approach. Candidates must have valid U.S. work authorization; full-time schedule includes mornings, evenings, weekends, and holidays.

Qualifications

• 1+ years of experience in a luxury hotel or similar setting preferred.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and guest‑oriented service.
• Guest-centric approach with attention to guest preferences.

Responsibilities

• Handle all guest interactions with hospitality and professionalism, accommodating requests when possible.
• Assist guests with inquiries about hotel services, hours, events and directions.
• Respond promptly to guest requests in person or by phone.
• Resolve guest concerns and find opportunities to personalize the service.

Job description

Four Seasons Hotel Chicago is seeking a Front Desk Receptionist to welcome guests with exceptional service at check-in, during their stay and at departure. You will respond to a wide range of guest requests, tailor recommendations, and uphold Four Seasons service standards.

The role emphasizes hospitality, strong interpersonal skills, and a guest-centric approach. Candidates must have valid U.S. work authorization; full-time schedule includes mornings, evenings, weekends, and holidays.