Luxury Front Desk Lead - Resort Guest Services

Chatham Bars Inn

Chatham (MA)

On-site

USD 56,000 - 68,000

Full time

6 days ago

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Job summary

Chatham Bars Inn in Chatham, MA is seeking a Front Desk Manager to lead guest services, supervise staff, and uphold the resort's Forbes Five-Star standards. You will oversee guest service agents, concierge, PBX, and bell staff, while ensuring profitability and excellent guest experiences.

The role requires at least 2 years in front office or supervisory work, strong leadership, and solid accounting and computer skills.

Qualifications

Minimum of 2 years front office and/or supervisory experience, preferably in luxury hotel.
Demonstrated management skills.
Superior customer service skills.
Demonstrated leadership skills.
Ability to multi-task.
Strong attention to detail and organization.
Sound accounting background and ability to train staff.
Excellent computer skills.
Willingness to work holidays and weekends.
Able to stand for long periods.

Responsibilities

Operate the Front Office efficiently, including scheduling and supervision of Guest Service Agents, Concierge, PBX, and Bell/Valet.
Refresh and maintain Forbes, Preferred Legend, and AAA service standards daily.
Delegate duties to Front Office staff and organize work processes.
Maximize room revenue and occupancy by controlling rates and availability.
Ensure proper staffing across all Front Office areas.
Maintain high standards of personal hygiene, behavior and grooming.
Handle guest complaints tactfully and coordinate with other departments.
Assist in budgeting and control of departmental costs.
Perform HR and training tasks under the Front Office Manager's direction.