Luxury Front Office Manager — Guest Experience Leader

Pyramid Global Hospitality; Chatham (AK); On-site; USD 56,000 - 68,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for the Chatham Bars Inn, a Forbes Five‑Star resort on Cape Cod. You will oversee Guest Service Agents, Concierge, PBX, and Bell/Valet, drive revenue, maintain Forbes/A.A.A. standards, and lead a high‑performing front office team.

A minimum of 2 years in front office supervision in luxury hotels and strong leadership are required. This role requires excellent communication, budget awareness, and the ability to work holidays and

Qualifications

• Minimum of 2 years front office and/or supervisory experience, preferably in luxury hotel setting.
• Demonstrated management skills.
• Superior customer service skills.
• Demonstrated leadership skills.
• Ability to multi-task.
• Strong attention to detail and organization.
• Sound accounting background, needs to have ability to train subordinate staff in this area.
• Excellent computer skills.
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
• Able to work holidays and weekends.
• Can stand for long periods of time.

Responsibilities

• Operate the Front Office properly, efficiently (includes scheduling) and with profitability, which includes overseeing Guest Service Agents, Concierge, PBX, and Bell/Valet Staff members.
• Ensure that the Chatham Bars Inn service standards, to include Forbes, Preferred Legend, and AAA, are continuously refreshed, maintained and used effectively on a daily basis
• Delegate duties and responsibilities to subordinate Front Office colleagues and ensure that work processes are in a logical order
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of guest arrival)
• Ensure proper staffing at all times in all FO areas
• Ensure that Leading Hotel Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues
• Assist in compiling annual departmental operating budgets control departmental costs to ensure spending is within budget
• Perform certain aspects of human resources and training functions, including hiring, training, coaching, counseling, disciplinary actions, etc. along side the Front Office Managers direction.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff, including self
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Front Office Manager or Resort Manager

Skills

Front office management

Leadership

Customer service

Multi-tasking

Attention to detail

Organization

Staff training

Interdepartmental collaboration

Holiday/weekend availability

Standing for long periods

Job description

Pyramid Global Hospitality is seeking a Front Office Manager for the Chatham Bars Inn, a Forbes Five‑Star resort on Cape Cod. You will oversee Guest Service Agents, Concierge, PBX, and Bell/Valet, drive revenue, maintain Forbes/A.A.A. standards, and lead a high‑performing front office team.

A minimum of 2 years in front office supervision in luxury hotels and strong leadership are required. This role requires excellent communication, budget awareness, and the ability to work holidays and