Luxury Front Desk Manager: Elevate Guest Experience

Pyramid Burlington Management; North Carolina; On-site; USD 60,000 - 85,000; Full time

Job summary

Chatham Bars Inn, a Forbes Five-Star resort managed by Pyramid Global Hospitality, seeks a Front Desk Manager to lead guest service and staff across the Front Office, driving profitability and guest satisfaction on Cape Cod.

You will oversee scheduling, uphold service standards, coach team members, address guest concerns, and contribute to budgeting, while ensuring optimal occupancy and revenue growth.

Qualifications

• Guest service excellence is required.
• Leadership and staff supervision experience preferred.
• Experience with HR and training functions is a plus.

Responsibilities

• Operate Front Office scheduling and supervise Guest Service Agents, Concierge, PBX, and Bell/Valet staff.
• Maintain Forbes, Preferred Legend, and AAA service standards.
• Delegate duties to Front Office staff and ensure efficient work processes.
• Maximize room revenue and occupancy by controlling rates and availability on the day of arrival.
• Ensure proper staffing at all times in all Front Office areas.
• Uphold Leading Hotel Quality Standards, policies and procedures.
• Assist in compiling annual departmental operating budgets and control costs.
• Perform HR/training duties with guidance from Front Office Manager.
• Maintain high standards of personal hygiene, grooming, and professional conduct.
• Handle all guest complaints and comments related to the Front Office.

Skills

Guest service

Staff supervision

Scheduling

Budget control

HR & training

Disciplinary actions

Job description

Chatham Bars Inn, a Forbes Five-Star resort managed by Pyramid Global Hospitality, seeks a Front Desk Manager to lead guest service and staff across the Front Office, driving profitability and guest satisfaction on Cape Cod.

You will oversee scheduling, uphold service standards, coach team members, address guest concerns, and contribute to budgeting, while ensuring optimal occupancy and revenue growth.