Assistant Spa Director — Luxury Resort Spa Leadership

Chatham Bars Inn; Chatham (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Located in Chatham, Massachusetts, Chatham Bars Inn is a Forbes Five‑Star resort renowned for luxury and New England charm. The Spa Division seeks a hands-on leader to manage day‑to‑day spa operations, ensuring exceptional guest experiences on a premier oceanfront property.

You will oversee staff, budgets, inventory, and training while upholding Forbes, Preferred, and AAA standards across all spa services and guest interactions.

Responsibilities

• Managing day-to-day activities of the spa
• Promote teamwork and motivation through daily communication
• Ensure prompt response and follow up to guest’s needs
• Assist in hiring, planning, scheduling, and organizing staff to ensure proper coverage
• Follow through with new employees to ensure proper paperwork is complete and guide the new employee through the orientation process
• Responsible for managing and monitoring Spa Attendants
• Manages all aspects of inventory to include purchasing, maintaining retail and back-bar products as well as monthly reporting
• Assist in managing the spa budget, payroll and labor costs
• Ensure that Chatham Bars Inn Standards are adhered to including Forbes, Preferred, and AAA.
• Ensure that all staff are properly trained and that they have the tools and products to effectively carry out their daily tasks
• Communicate and enforce policies and procedures
• Oversee the development and implementation of internal training
• Assist in the design and formulation of protocols (Standard Operating Procedures)
• Schedule and organize staff treatment rooms to ensure proper coverage and optimal use
• Point of contact for all Spa parties and groups
• Additional duties requested by the Spa Director

Job description

Located in Chatham, Massachusetts, Chatham Bars Inn is a Forbes Five‑Star resort renowned for luxury and New England charm. The Spa Division seeks a hands-on leader to manage day‑to‑day spa operations, ensuring exceptional guest experiences on a premier oceanfront property.

You will oversee staff, budgets, inventory, and training while upholding Forbes, Preferred, and AAA standards across all spa services and guest interactions.