Luxury Front Desk Concierge — Upscale Residential Service

Stratton Amenities; Boston (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Supportive work environment

Ongoing training

Growth opportunities in hospitality

Job summary

Stratton Amenities is seeking Front Desk Concierge professionals in Boston to deliver luxury residential hospitality. You will greet residents and guests, manage packages, and coordinate services to ensure a polished living experience.

This role requires a professional demeanor, strong communication, and the ability to stay composed under pressure. It may include evenings, weekends, and holidays, with a pay range of $18–$19 per hour and opportunities for training and growth.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Professional demeanor and attention to detail.
• Ability to remain calm, courteous, and effective under pressure.
• Strong sense of ownership and accountability.
• Ability to listen actively and respond promptly to resident and guest needs.
• Minimum of two years of hospitality, customer service, or upscale residential experience preferred.
• Strong organizational and multitasking skills.
• Neat, polished, and professional appearance.
• Ability to maintain confidentiality and discretion.
• Must be able to work evenings, weekends, and holidays as required.

Responsibilities

• Greet residents and guests in a warm and professional manner.
• Serve as the primary point of contact at the front desk during assigned shifts.
• Deliver an elevated resident and guest experience through attentive and anticipatory service.
• Answer phones, manage messages, and maintain professional telephone etiquette.
• Accurately log, track, and distribute resident packages and deliveries.
• Monitor lobby activity and security cameras as requiredconduct property walks to ensure safety, cleanliness, and presentation standards.
• Assist residents with amenity requests, local recommendations, and service coordination.
• Build positive working relationships with residents, vendors, and property staff.
• Maintain a clean, organized, and welcoming front desk environment.

Skills

Communication skills

Customer service

Professional demeanor

Attention to detail

Discretion

Multitasking

Appearance and presentation

Confidentiality

Evenings/weekends/holidays flexibility

Job description

Stratton Amenities is seeking Front Desk Concierge professionals in Boston to deliver luxury residential hospitality. You will greet residents and guests, manage packages, and coordinate services to ensure a polished living experience.

This role requires a professional demeanor, strong communication, and the ability to stay composed under pressure. It may include evenings, weekends, and holidays, with a pay range of $18–$19 per hour and opportunities for training and growth.