Luxury Front Desk & Concierge Specialist

Turnberry Ocean Colony; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental/Vision insurance

Life insurance

Paid holidays

PTO

Meal program

Free parking

Social events

Holiday bonus

Job summary

Turnberry Ocean Colony is seeking a Concierge/Front Desk professional in Sunny Isles, Florida. This role focuses on greeting residents and guests, managing visitors, handling deliveries, and maintaining logbooks for keys while upholding privacy and confidentiality.

The position requires excellent communication, multitasking, and flexibile scheduling, with responsibilities including answering calls, coordinating couriers, and participating in meetings to support continuous improvement in

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical-thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.
• Ability to work flexible hours, including weekends, and holidays, as required.

Responsibilities

• Warmly greet everyone who enters the building and acknowledge all those who are exiting.
• Announce to residents all visitors, deliveries, and service persons.
• Responsible for the inventory of all keys issued through the Concierge, the issuance of a variety of keys to authorized personnel, and maintenance of the key log to record their usage.
• Respond to all emergency situations including fire, power failure, natural disasters, medical, and the like by notifying proper authorities and departments in accordance with Emergency Response Procedures.
• Maintain the privacy of the residents and the confidentiality of all information pertaining to them.
• Receive and handle residents’ complaints, inquiries, service requests, and any other resident-related problems.
• Ensure answering of telephones is conducted in a timely, friendly, and efficient manner using appropriate greetings.
• Coordinate all courier deliveries for the residents and maintain the appropriate log in conjunction with the respective Receiving Clerk.
• Attend all meetings related to the Concierge services.
• Support company and department goals of continuous improvement and learning by attending courses provided by the property.
• Professionally always represent the property during shifts and/or when on property grounds for job-related issues.

Skills

Verbal communication

Written communication

Microsoft Office

Problem solving

Organization

Administrative skills

Flexibility

Tools

Microsoft Office

Job description

Turnberry Ocean Colony is seeking a Concierge/Front Desk professional in Sunny Isles, Florida. This role focuses on greeting residents and guests, managing visitors, handling deliveries, and maintaining logbooks for keys while upholding privacy and confidentiality.

The position requires excellent communication, multitasking, and flexibile scheduling, with responsibilities including answering calls, coordinating couriers, and participating in meetings to support continuous improvement in