Concierge Front Desk

Turnberry Ocean Colony; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental/Vision insurance

Life insurance

Paid holidays

PTO

Meal program

Free parking

Social events

Holiday bonus

Job summary

Turnberry Ocean Colony is seeking a Concierge/Front Desk professional in Sunny Isles, Florida. This role focuses on greeting residents and guests, managing visitors, handling deliveries, and maintaining logbooks for keys while upholding privacy and confidentiality.

The position requires excellent communication, multitasking, and flexibile scheduling, with responsibilities including answering calls, coordinating couriers, and participating in meetings to support continuous improvement in

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical-thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.
• Ability to work flexible hours, including weekends, and holidays, as required.

Responsibilities

• Warmly greet everyone who enters the building and acknowledge all those who are exiting.
• Announce to residents all visitors, deliveries, and service persons.
• Responsible for the inventory of all keys issued through the Concierge, the issuance of a variety of keys to authorized personnel, and maintenance of the key log to record their usage.
• Respond to all emergency situations including fire, power failure, natural disasters, medical, and the like by notifying proper authorities and departments in accordance with Emergency Response Procedures.
• Maintain the privacy of the residents and the confidentiality of all information pertaining to them.
• Receive and handle residents’ complaints, inquiries, service requests, and any other resident-related problems.
• Ensure answering of telephones is conducted in a timely, friendly, and efficient manner using appropriate greetings.
• Coordinate all courier deliveries for the residents and maintain the appropriate log in conjunction with the respective Receiving Clerk.
• Attend all meetings related to the Concierge services.
• Support company and department goals of continuous improvement and learning by attending courses provided by the property.
• Professionally always represent the property during shifts and/or when on property grounds for job-related issues.

Skills

Verbal communication

Written communication

Microsoft Office

Problem solving

Organization

Administrative skills

Flexibility

Tools

Microsoft Office

Job description

Job Title: Concierge/Front Desk

Department: Concierge

Supervisor: Concierge Manager

Turnberry Ocean Colony is a premier luxury residential community located along the beachfront of Sunny Isles, Florida. Renowned for its world-class amenities, elegant environment, and commitment to exceptional service, Turnberry offers a professional yet welcoming workplace culture. Our team takes pride in upholding the highest standards of excellence, working together to deliver an unparalleled experience for our residents and guests.

Position Summary

Ensure the highest level of resident and guest satisfaction by offering prompt, professional, courteous, and dedicated services. Actively contribute to the department to complete tasks, meet goals, or manage projects. Overall, this position is responsible for and dedicated to providing recognition, satisfaction, and value to the residents and their guests, while continuously improving efficiency, accuracy, productivity, and service standards.

Benefits

• 401(k) Program with 3.5% Employer Match
• Health Insurance with up to 90% Employer coverage
• Dental & Vision Insurance
• Company Paid Life insurance
• Voluntary Life Insurance Packages
• 9 Paid Holidays & up to 22 PTO Days
• Employee Meal Program
• Complimentary Parking
• Monthly Employee socials & Birthday Celebrations
• Annual Holiday Bonus

Position Responsibilities

• Warmly greet everyone who enters the building and acknowledge all those who are exiting (ensure the proper registration and departure of residents and guests).
• Announce to residents all visitors, deliveries, and service persons.
• Responsible for the inventory of all keys issued through the Concierge, the issuance of a variety of keys to authorized personnel, and maintenance of the key log to record their usage.
• Respond to all emergency situations including fire, power failure, natural disasters, medical, and the like by notifying proper authorities and departments in accordance with Emergency Response Procedures.
• Maintain the privacy of the residents and the confidentiality of all information pertaining to them, including phone numbers, work habits, schedules, etc.
• Receive and handle residents’ complaints, inquiries, service requests, and any other resident-related problems.
• Ensure answering of telephones is conducted in a timely, friendly, and efficient manner using appropriate greetings.
• Coordinate all courier deliveries for the residents and maintain the appropriate log in conjunction with the respective Receiving Clerk.
• Attend all meetings related to the Concierge services.
• Support company and department goals of continuous improvement and learning by attending courses provided by the property.
• Professionally always represent the property during shifts and/or when on property grounds for job-related issues.

Special Requirements/Physical Demands

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical-thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.
• Ability to work flexible hours, including weekends, and holidays, as required.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up, carry, push, or pull up to 30 pounds.

Turnberry Ocean Colony reserves the right to amend the job description at any time.