Luxury Front Desk Concierge – Guest Experience

The Plastics Clinic & Spa; Draper (UT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Spa discounts and perks

Paid time off and holidays

Job summary

The Plastics Clinic & Spa in Draper, UT seeks a Guest Care Coordinator to manage front desk operations, answer phones, schedule appointments, and check guests in and out with a luxury-standard experience from arrival to departure.

You will promote TPC memberships and Alle/Aspire loyalty rewards, coordinate with the clinic team, handle payments and check out, and maintain a polished lobby while protecting patient privacy and confidentiality at all times.

Qualifications

• Minimum of 2 years of experience as a receptionist or in a customer-facing service role.
• Experience in a medical, aesthetic, or luxury service environment strongly preferred.
• Spanish-speaking a plus.
• Proficiency in Microsoft Office applications.
• Comfortable using EMR and practice management systems; experience with Symplast and Weave preferred.

Responsibilities

• Open the office before patients arrive and close the office at day end with proper procedures.
• Answer calls, schedule and confirm appointments, and educate patients on expectations.
• Check-in and check-out patients, process payments, and reschedule as needed.
• Maintain responsive communication across multiple channels and keep lobby organized.
• Promote memberships and loyalty programs to patients and assist enrollment.

Skills

Customer service

Front desk operations

Communication

Time management

Multitasking

Bilingual (English/Spanish)

Tools

Symplast

Weave

EMR

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Plastics Clinic & Spa in Draper, UT seeks a Guest Care Coordinator to manage front desk operations, answer phones, schedule appointments, and check guests in and out with a luxury-standard experience from arrival to departure.

You will promote TPC memberships and Alle/Aspire loyalty rewards, coordinate with the clinic team, handle payments and check out, and maintain a polished lobby while protecting patient privacy and confidentiality at all times.