Luxury Front Desk Concierge & Guest Experience

Flexjet LLC; Cleveland, Northern (OH, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Flexjet LLC is seeking a Front Desk Concierge to warmly greet and assist a diverse group of clients at our Global Headquarters. You will handle inquiries via email, phone, and in person, ensuring an exceptionally high level of service and professional etiquette in a luxury setting.

Responsibilities include managing a high volume of calls, scheduling conference rooms, providing administrative support to leadership, coordinating events, overseeing visitor access, and maintaining common areas.

Qualifications

• AA degree or equivalent; 2-3 years of customer service in a luxury service environment or equivalent
• Experience with basic office procedures and standard equipment
• Excellent interpersonal, verbal, written and presentation skills

Responsibilities

• Greet and assist a diverse group of clients by email, phone and in person with high-level service
• Direct and manage a high volume of incoming calls professionally
• Schedule on-site conference rooms and arrange alternative spaces as needed
• Provide administrative support, including for the C-suite when required
• Coordinate events and conferences including space, vendors and travel
• Manage building access and create employee badges
• Stock coffee areas, order catering and office supplies, process mail
• Other related duties as assigned by management

Skills

Customer service

Professional etiquette

Communication

Attention to detail

Ethical standards

Education

Associate's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Flexjet LLC is seeking a Front Desk Concierge to warmly greet and assist a diverse group of clients at our Global Headquarters. You will handle inquiries via email, phone, and in person, ensuring an exceptionally high level of service and professional etiquette in a luxury setting.

Responsibilities include managing a high volume of calls, scheduling conference rooms, providing administrative support to leadership, coordinating events, overseeing visitor access, and maintaining common areas.