Front Desk Concierge

Flexjet LLC; Cleveland, Northern (OH, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Flexjet LLC is seeking a Front Desk Concierge to warmly greet and assist a diverse group of clients at our Global Headquarters. You will handle inquiries via email, phone, and in person, ensuring an exceptionally high level of service and professional etiquette in a luxury setting.

Responsibilities include managing a high volume of calls, scheduling conference rooms, providing administrative support to leadership, coordinating events, overseeing visitor access, and maintaining common areas.

Qualifications

• AA degree or equivalent; 2-3 years of customer service in a luxury service environment or equivalent
• Experience with basic office procedures and standard equipment
• Excellent interpersonal, verbal, written and presentation skills

Responsibilities

• Greet and assist a diverse group of clients by email, phone and in person with high-level service
• Direct and manage a high volume of incoming calls professionally
• Schedule on-site conference rooms and arrange alternative spaces as needed
• Provide administrative support, including for the C-suite when required
• Coordinate events and conferences including space, vendors and travel
• Manage building access and create employee badges
• Stock coffee areas, order catering and office supplies, process mail
• Other related duties as assigned by management

Skills

Customer service

Professional etiquette

Communication

Attention to detail

Ethical standards

Education

Associate's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Current job opportunities are posted here as they become available.

Our Front Desk Concierge will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction while providing a high level of service and professional etiquette. This position plays a crucial role in our Global Headquarters’ facility and ensures the highest level of luxury service and attention to detail to all clients and processes.

DUTIES & RESPONSIBILITIES

• Engage with incoming guests and ensure they feel welcomed and are directed to where they need to go and with whom they are meeting, in a friendly and inviting way
• Manage and direct a high volume of incoming calls appropriately
• Manage schedule for on-site conference rooms and find alternative space solutions when needed
• Provide administrative support as needed, and at times, for our C-level suite
• Assist and manage company events and conferences by securing spaces, vendors, travel coordination, etc. for those in attendance
• Manage building access for visitors / create employee badges
• Stocking Coffee areas /Order catering/office supplies / maintain incoming and outgoing mail
• A variety of other related duties as assigned

EDUCATION & EXPERIENCE

• Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; 2-3 years of customer service experience in a high-end service industry; or equivalent combination of education and experience
• Experience with basic office administrative procedures and knowledge of use and operation of standard office equipment

REQUIRED SKILLS

• Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook
• Strong professional etiquette with verbal, nonverbal and written communication skills necessary to perform position at a luxury concierge level expected for role
• Successful candidate must be able to respond calmly, think quickly and creatively to adapt and handle many customers’ demands in a fast-paced environment
• Must display the ability to pay fanatical attention to detail in their work and when working in team environment
• High ethical standards and integrity, along with a proven ability to pivot when necessary.