Luxury Front of House Manager – Resident Experience

Action Property Management; Sacramento (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Flexible paid time off

Job summary

Action Property Management is seeking an experienced Front of House Manager to lead hospitality operations at a premier Sacramento community. This role focuses on delivering five-star resident experiences, developing high-performing teams, and maintaining warmth, professionalism, and genuine care in every interaction.

The ideal candidate has 5+ years in hospitality or guest services and 3+ years in supervisory roles, with a track record of coaching teams and delivering personalized service in

Qualifications

• 5+ years in hospitality or guest services.
• 3+ years supervisory/management experience with customer-facing teams.
• Proven track record delivering exceptional guest or resident experiences.
• Strong understanding of luxury hospitality standards and service recovery.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, service-focused environment.
• Experience scheduling, staffing and performance management.

Responsibilities

• Lead daily front-of-house operations, including resident reception, amenity services and hospitality experiences.
• Recruit, train, coach, and develop Amenity Ambassadors to ensure service excellence.
• Maintain elevated hospitality standards across all resident touchpoints.
• Oversee staffing schedules, daily assignments and service coverage.
• Build relationships with residents and resolve concerns with professionalism.
• Conduct service observations, provide coaching, and identify opportunities to improve the resident experience.
• Collaborate with the Director of Resident Experience on engagement initiatives and events.
• Develop and implement operational procedures, training programs and service quality standards.

Skills

Hospitality experience

Supervisory/management

Guest/resident experience

Communication skills

Problem-solving

Organizational scheduling

Job description

Action Property Management is seeking an experienced Front of House Manager to lead hospitality operations at a premier Sacramento community. This role focuses on delivering five-star resident experiences, developing high-performing teams, and maintaining warmth, professionalism, and genuine care in every interaction.

The ideal candidate has 5+ years in hospitality or guest services and 3+ years in supervisory roles, with a track record of coaching teams and delivering personalized service in