Luxury Front Desk Concierge

Davidson Hospitality Group; Rochester (MI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Royal Park Hotel in Rochester, Michigan, part of Davidson Hospitality Group, is seeking a Front Desk Agent to welcome guests and ensure a memorable stay. You will manage check-ins/outs, respond to inquiries, and provide local recommendations while collaborating with other departments for exceptional service.

Ideal candidates have customer service experience, strong communication, and cash-handling skills, with familiarity in hotel software.

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proven problem-solving abilities and composure under pressure.
• Familiarity with hotel property management software.

Responsibilities

• Provide exceptional guest service and a positive first impression.
• Efficiently handle check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues professionally.
• Recommend local attractions, dining, and hotel amenities.
• Collaborate with departments for seamless guest experiences.
• Maintain a clean, organized front desk area.
• Handle cash and card transactions accurately.
• Demonstrate attention to detail and guest satisfaction.

Skills

Customer service

Excellent communication

Cash handling

Problem solving

PMS software knowledge

Organizational skills

Multitasking

Flexible scheduling

Education

High School diploma or equivalent

Tools

PMS software

Job description

Royal Park Hotel in Rochester, Michigan, part of Davidson Hospitality Group, is seeking a Front Desk Agent to welcome guests and ensure a memorable stay. You will manage check-ins/outs, respond to inquiries, and provide local recommendations while collaborating with other departments for exceptional service.

Ideal candidates have customer service experience, strong communication, and cash-handling skills, with familiarity in hotel software.