Front Desk Agent

Davidson Hospitality Group; Rochester (MI); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Resumo da oferta

Royal Park Hotel in Rochester, Michigan, part of Davidson Hospitality Group, is seeking a Front Desk Agent to welcome guests and ensure a memorable stay. You will manage check-ins/outs, respond to inquiries, and provide local recommendations while collaborating with other departments for exceptional service.

Ideal candidates have customer service experience, strong communication, and cash-handling skills, with familiarity in hotel software.

Qualificações

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proven problem-solving abilities and composure under pressure.
• Familiarity with hotel property management software.

Responsabilidades

• Provide exceptional guest service and a positive first impression.
• Efficiently handle check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues professionally.
• Recommend local attractions, dining, and hotel amenities.
• Collaborate with departments for seamless guest experiences.
• Maintain a clean, organized front desk area.
• Handle cash and card transactions accurately.
• Demonstrate attention to detail and guest satisfaction.

Conhecimentos

Customer service

Excellent communication

Cash handling

Problem solving

PMS software knowledge

Organizational skills

Multitasking

Flexible scheduling

Formação académica

High School diploma or equivalent

Ferramentas

PMS software

Descrição da oferta de emprego

Property Description

Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommodations, exceptional service, and picturesque riverfront location. The hotel offers a range of employment opportunities, from guest services to culinary and event planning, providing a diverse and rewarding career path. Royal Park Hotel is committed to creating a refined and professional work culture that values excellence, attention to detail, and personalized guest experiences. Employees can expect to work in a supportive and collaborative environment, where they can showcase their skills, contribute to a high-end guest experience, and be part of a team that strives for perfection. Joining the team at Royal Park Hotel presents a unique opportunity to be part of an esteemed hotel that epitomizes luxury, elegance, and impeccable hospitality.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required.

We participate in E-Verify.