Luxury Front Desk Associate: Guest Experience

Four Seasons; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary staff stays after 6 mos

Medical, dental, vision insurance

Paid holidays

Employee meals

Uniform dry cleaning

Parking discount

401k with company match

Job summary

Four Seasons Hotel and Private Residences New Orleans is seeking a Front Desk Receptionist to join our luxury Front Office Team. You will be the first and lasting impression, delivering genuine hospitality and personalized service to guests throughout their stay.

Responsibilities include greeting guests at check-in, processing payments, and coordinating with departments to ensure seamless experiences. Requires 2+ years in luxury hospitality and US work authorization.

Qualifications

• Knowledge of OPERA preferred.
• Minimum two years’ experience in luxury hospitality or customer service.
• Multi-tasking and prioritization skills.
• Work authorization in the United States required.

Responsibilities

• Greet and check in guests efficiently, ensuring correct room type and rate.
• Handle check-outs, settle bills accurately, and confirm guest satisfaction.
• Maintain a balanced cash bank; process payments, currency exchange, and reconcile transactions.
• Provide top-tier hospitality, resolve guest inquiries and requests promptly.
• Use hotel systems for check-in/out, reporting, and room assignments.
• Assist with reservations and guest calls when needed.
• Uphold Four Seasons standards and work harmoniously with the team

Skills

OPERA knowledge

Hospitality experience

Multitasking

US work authorization

Job description

Four Seasons Hotel and Private Residences New Orleans is seeking a Front Desk Receptionist to join our luxury Front Office Team. You will be the first and lasting impression, delivering genuine hospitality and personalized service to guests throughout their stay.

Responsibilities include greeting guests at check-in, processing payments, and coordinating with departments to ensure seamless experiences. Requires 2+ years in luxury hospitality and US work authorization.