Luxury Front Desk Agent - VIP Guest Experience

Tb Isle Resort Lp; Florida; On-site; USD 19,000 - 29,000; Full time

Job summary

JW Marriott Turnberry Miami Resort & Spa in Turnberry, FL is seeking a Front Desk Agent to deliver professional, personalized service during check-in and check-out. The role handles guest inquiries, billing processes, and cross-department coordination to ensure high satisfaction.

Qualifications include at least a high school diploma and one year in a hotel front desk, with strong English communication and multitasking abilities. Flexibility for peak times and weekends is expected.

Qualifications

• Professional demeanor suitable for a luxury environment.
• 1 year experience in a Hotel or Resort Front Desk position.
• Outstanding guest service skills.
• Able to handle multiple tasks in a changing environment.
• Able to listen, understand, clarify, and respond to guest concerns.

Responsibilities

• Greet guests in a professional and personalized manner.
• Provide prompt, courteous check-in and check-out.
• Assist with guest billing and credit policies.
• Resolve guest concerns with other departments to ensure satisfaction.
• Maintain confidentiality of guest and resort information.

Skills

Professional demeanor

Guest service

multitasking

Active listening

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

JW Marriott Turnberry Miami Resort & Spa in Turnberry, FL is seeking a Front Desk Agent to deliver professional, personalized service during check-in and check-out. The role handles guest inquiries, billing processes, and cross-department coordination to ensure high satisfaction.

Qualifications include at least a high school diploma and one year in a hotel front desk, with strong English communication and multitasking abilities. Flexibility for peak times and weekends is expected.