Luxury Resort Security Officer — Guest-Focused 24/7

Tb Isle Resort Lp; Florida; On-site; USD 38,000 - 60,000; Full time

Job summary

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL seeks a Security Officer to ensure guest safety and protect resort assets. You will provide professional service, greet guests, and respond to emergencies while maintaining high standards of security and hotel operations.

The role requires outstanding guest services and communication skills, with experience in a luxury hotel environment preferred. CPR/First Aid certifications are a plus, and you may work overnight with flexible scheduling.

Qualifications

• High school diploma; experience in a large hotel environment preferred.
• Outstanding guest services skills, professional presentation, and communication skills.
• Ability to handle multiple tasks in a dynamic environment.
• CPR, First Aid and AED certifications preferred.
• Knowledge of MS Shift, Key Watcher, SAFLOK is a plus.
• At least 1 year of progressive experience in a luxury resort or equivalent.

Responsibilities

• Greet guests warmly and personally at every interaction.
• Comply with JW Marriott Turnberry Miami standards and regulations for safe, efficient operations.
• Adhere to security office policies.
• Respond promptly to guest requests.
• Assist guests to their rooms and manage entry according to standards.
• Assist during medical emergencies.
• Answer phones with standard greeting and assist callers.
• Maintain surveillance of resort areas and CCTV systems.
• Use proper radio etiquette at all times.
• Complete security activity logs and incident reports accurately.
• Respond to incidents quickly and defuse threats or violence.
• Administer First Aid/CPR as necessary.
• Control keys within established guidelines.
• Check packages and bags at staff entrances and parking areas.
• Challenge unauthorized persons and escort off property when warranted.
• Conduct rounds and document any discrepancies; know resort locking systems.
• Handle lost and found items per procedures.
• Maintain professional appearance and wear issued uniform/equipment.
• Perform additional duties as requested by management.

Skills

Guest services

Communication skills

Professional presentation

Overnight/flexible schedules

Education

High school diploma

Tools

MS Shift

Key Watcher

SAFLOK

Microsoft Office

Job description

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL seeks a Security Officer to ensure guest safety and protect resort assets. You will provide professional service, greet guests, and respond to emergencies while maintaining high standards of security and hotel operations.

The role requires outstanding guest services and communication skills, with experience in a luxury hotel environment preferred. CPR/First Aid certifications are a plus, and you may work overnight with flexible scheduling.