Hotel Front Desk Agent — Guest Experience & Multitasker

Turnberry Hotel Group of Miami, Ltd; Florida; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Plan

Short- and Long-Term Disability

International Travel Perks

Weekly Pay

Free Parking

Team Member Recognition Events

Job summary

Courtyard by Marriott Miami Aventura Mall, operated by Turnberry Hotel Group of Miami, Ltd, invites applications for a Front Desk Agent in Aventura, FL. The role focuses on welcoming guests, processing registrations and check-outs, handling payments, and maintaining accurate records.

Candidates should be comfortable multitasking in a fast-paced hotel environment and ready to work flexible shifts. Experience in front desk operations and strong customer service skills are essential.

Qualifications

• 1 Year of prior Hotel Front Desk Experience preferred.
• Flexible schedule availability, including day, night and overnight shifts, weekends and holidays.
• Ability to multitask and handle stress in busy periods.
• Must be able to stand and walk for prolonged periods.

Responsibilities

• Welcome and register guests, fulfill requests, and follow security and credit policies.
• Check guests out, handle charges and post to guest accounts.
• Process cash and credit transactions and balance cash drawers.
• Audit Front Desk and outlets, balance work and post corrections in the system.
• Prepare daily reports and manage reservations using hotel software.
• Handle hotel emergencies following established procedures.

Skills

Front Desk Experience

Customer Service

Multitasking

Communication

Cash Handling

Tools

Excel

Job description

Courtyard by Marriott Miami Aventura Mall, operated by Turnberry Hotel Group of Miami, Ltd, invites applications for a Front Desk Agent in Aventura, FL. The role focuses on welcoming guests, processing registrations and check-outs, handling payments, and maintaining accurate records.

Candidates should be comfortable multitasking in a fast-paced hotel environment and ready to work flexible shifts. Experience in front desk operations and strong customer service skills are essential.