Luxury Front Desk Agent - Guest Experience & Reservations

iCIMS, Inc.; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

iCIMS, Inc. seeks a Front Desk Clerk to manage guest services, reservations, check-ins/outs, phone etiquette, and communications with bell, housekeeping, and other hotel teams in a luxury setting.

The ideal candidate has a High School Diploma or GED, at least 1 year of front desk or guest service experience, basic Microsoft Office skills, and the ability to work a 24/7 schedule including nights and weekends; a Gaming License may be required by tribal regulations; Native American preference

Qualifications

• High School Diploma or GED required.
• 1 year of front desk or guest service experience preferred.
• Experience in a luxury hotel environment is a plus.
• Basic proficiency with Microsoft Office, email and internet.
• Willingness to work a 24/7 schedule including holidays, nights and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

Responsibilities

• Greet guests, manage reservations, and handle phone etiquette.
• Provide excellent guest service to guests and team members.
• Interpret and enforce hotel policies graciously.
• Register guests and assign rooms; manage check-in/check-out process.
• Coordinate with Bell Attendants and Housekeeping on arrivals and status reports.
• Maintain accurate guest billing and cash handling procedures.
• Maintain cleanliness and presentation of work areas and public spaces.
• Promote services across hotel, spa, retail, restaurants, casino and events.

Skills

Guest service

Front desk operations

Microsoft Office

Flexible scheduling

Gaming license

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Email & Internet

Job description

iCIMS, Inc. seeks a Front Desk Clerk to manage guest services, reservations, check-ins/outs, phone etiquette, and communications with bell, housekeeping, and other hotel teams in a luxury setting.

The ideal candidate has a High School Diploma or GED, at least 1 year of front desk or guest service experience, basic Microsoft Office skills, and the ability to work a 24/7 schedule including nights and weekends; a Gaming License may be required by tribal regulations; Native American preference