Hotel, Front Desk Supervisor

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Fully paid medical, prescription drug,

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a Front Desk leader who models exceptional guest service. Be the face of MCR for guests and new hires, greeting arrivals and ensuring accurate check-ins and check-outs.

You will supervise front desk staff, train teammates, resolve guest inquiries, and coordinate with housekeeping and maintenance to keep rooms ready.

Qualifications

• Minimum two years of luxury hospitality experience required.
• Minimum one year of supervisory experience required.
• Proven experience in Front Desk or Guest Services operations required.
• Bachelor's degree in hospitality management is a plus.

Responsibilities

• Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.
• Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
• Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
• Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
• Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
• Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
• Assist in managing room availability to optimize revenue and occupancy.
• Manage guest payments, process invoices, and manage the cash drawer accurately.
• Prepare daily financial reports and reconcile discrepancies as needed.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

Skills

Guest services

Supervisory experience

Front desk operations

Luxury hospitality

Education

Bachelor's degree in hospitality management

Job description

• Competitive salary starting at $26.98/hr. with discretionary performance bonuses 2x a year!


• Discretionary performance bonuses 2x per year!


• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.


• Complimentary meals and covered team member parking.


• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.


• A variety of additional voluntary benefits and retirement plans

What's In It For You

• Competitive salary starting at $26.98/hr. with discretionary performance bonuses 2x a year!


• Discretionary performance bonuses 2x per year!


• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.


• Complimentary meals and covered team member parking.


• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.


• Company-paid gaming licenses (Class A & Class B).


• A variety of additional voluntary benefits and retirement plans

What You'll Do

• Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.


• Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.


• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.


• Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.


• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.


• Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.


• Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.


• Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.


• Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.


• Assist in managing room availability to optimize revenue and occupancy.


• Manage guest payments, process invoices, and manage the cash drawer accurately.


• Prepare daily financial reports and reconcile discrepancies as needed.


• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.


• Perform other duties as assigned.

What You'll Bring

• Minimum of two (2) years of luxury hospitality experience required


• Minimum of one (1) year of supervisory experience required


• Proven experience in Front Desk or Guest Services operations required


• Bachelor's degree in hospitality management or related field a plus!


• Tribal gaming experience a plus.