Guest Service Agent

Jobtailor; Santa Ynez (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Gaming license support

Job summary

Jobtailor seeks a Front Desk Attendant in Santa Ynez, CA to manage guest check-ins/outs, reservations, and front desk inquiries at a luxury hotel setting. You will greet guests, handle messages, and coordinate with bell staff and housekeeping to ensure seamless stays.

The role requires a High School Diploma or GED, at least 1 year in front desk or guest service, and flexibility for a 24/7 schedule. A Gaming License is required, with native American hiring preference noted.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year front desk or guest service experience.
• Experience in a luxury hotel environment preferred.
• Intermediate computer proficiency with Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 environment including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.

Responsibilities

• Greet guests and manage front desk operations, including reservations and check-ins/check-outs.
• Provide excellent guest service to team members and guests.
• Handle messages, respond to inquiries, and process room reservations.
• Maintain familiarity with room locations, rates, and packages.
• Communicate with Bell Attendants and Housekeeping about arrivals, departures and status.

Skills

Front desk operations

Guest service

Communication

Teamwork

Sociability

Attention to Detail

Problem Solving

Results Orientation

Education

High School Diploma

GED Certificate

Tools

Microsoft Office

Gaming License Compliance

Job description

• Conduct front office business, including guest service, record keeping, telephone operations, guest transportation, reservations, and related activities.


• Ensure overall property appearance and cleanliness are at optimal levels.


• Perform front desk operations, including greeting guests, handling messages, taking room reservations, responding to inquiries, preparing confirmation letters, and handling special requests.


• Provide excellent guest service to Team Members and guests.


• Interpret hotel policies accurately and graciously.


• Manage daily arrivals and departures, including registering guests, assigning rooms, and checking guests out.


• Communicate with Bell Attendants and Housekeeping Team Members regarding arrivals, departures, special requests, and room status.


• Monitor guest needs and respond to requests.


• Provide accurate accounting of guest bills and follow credit and cash-handling procedures.


• Maintain familiarity with room locations, room types, rates, and packages.


• Stay informed about daily hotel and casino activities and meetings.


• Address guest questions and concerns objectively and graciously.


• Perform office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting, filing charges, and computer data entry.


• Maintain workstations and common areas for cleanliness, presentation, and guest readiness.


• Promote and use suggestive selling techniques for the hotel, spa, retail shops, restaurants, casino, and special events.


• Uphold teamwork, partnership, recognition, mutual respect, collaboration, and the One.Team.Chumash values, behaviors, and culture.


• Perform other duties as assigned.

Requirements

• High School Diploma or GED Certificate.


• One year of experience in hotel front desk operations or related guest service experience.


• Experience in a luxury hotel environment preferred.


• Intermediate computer proficiency utilizing Microsoft applications, email, and internet.


• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.


• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.


• Native American hiring preference applies.


• Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly, developing quality standards, continuously evaluating performance, products, and procedures, actively seeking ways to improve quality.


• Attention to Detail: Taking responsibility for a thorough and detailed method of working.


• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.


• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.


• Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Core Competencies

Demonstrates expertise in front desk operations, guest service, and effective communication while maintaining high standards of quality and attention to detail. Proficient in managing guest needs, reservations, and accounting procedures in a luxury hotel environment.

Highest-signal resume keywords

• Front Desk Operations


• Guest Service


• Microsoft Applications Proficiency


• Gaming License Compliance


• Attention to Detail

Hard Skills

• Record Keeping


• Telephone Operations


• Guest Transportation


• Room Reservations


• Accounting Procedures


• Data Entry


• Suggestive Selling Techniques


• Problem Solving


• Quality Orientation


• Flexible Scheduling

Soft Skills

• Sociability


• Networking


• Teamwork


• Communication


• Results Orientation

Certifications & Qualifications

• High School Diploma


• GED Certificate


• Gaming License

Industry Keywords

• Luxury Hotel Environment


• Guest Needs


• Daily Arrivals and Departures


• Hotel Policies


• Common Areas Maintenance