Guest Experience Associate - Luxury Hotel Front Desk

Marc & Rose Hospitality; Carmel-by-the-Sea (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

La Playa Hotel in Carmel-by-the-Sea invites applications for a guest services professional at the front desk, focusing on a seamless check-in experience and accurate guest transactions at our beachfront retreat.

We value hospitality, strong communication, quick decision-making that prioritizes guest satisfaction, and a polished professional demeanor. Join a team dedicated to genuine hospitality, respect, and teamwork at a four-diamond property.

Qualifications

• Experience in vibrant guest engagements.
• Strong communication and professional demeanor.
• Decision-making prioritizes guest contentment.

Responsibilities

• Perfect the art of creating lasting first impressions through seamless and inviting registration procedures.
• Become the beacon of trust, managing transactions with integrity and precision.
• Extend a welcome so genuine, guests will feel as though they have arrived at a luxurious beachfront retreat of a dear friend.
• Handle guest inquiries swiftly and adeptly, ensuring every interaction is a symphony of efficiency.
• Elevate our service by integrating top-tier standards into every smile and solution offered.

Skills

Guest service

Communication

Problem solving

Teamwork

Tools

POS system

Cash handling

Job description

La Playa Hotel in Carmel-by-the-Sea invites applications for a guest services professional at the front desk, focusing on a seamless check-in experience and accurate guest transactions at our beachfront retreat.

We value hospitality, strong communication, quick decision-making that prioritizes guest satisfaction, and a polished professional demeanor. Join a team dedicated to genuine hospitality, respect, and teamwork at a four-diamond property.