Luxury Front Desk Agent — Guest Experience

Grand Hotel; Fairhope (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Discounts on stays

Career growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast, is seeking a Front Desk Agent to ensure a seamless guest experience from arrival to departure.

You will greet guests, manage reservations, and respond to inquiries with warmth and professionalism, handling payments and documentation. This historic luxury property offers comprehensive benefits and growth opportunities within the renowned Marriott-affiliated brand.

Qualifications

• High School diploma or GED is required.
• Excellent customer service and communication skills are essential.
• Availability to work varied shifts, including weekends, is preferred.

Responsibilities

• Greet guests in a professional, hospitable manner upon arrival.
• Manage reservations and room assignments to optimize guest experience.
• Handle check-ins and check-outs efficiently with accuracy and courtesy.

Skills

Guest services

Reservation management

Check-in

Communication skills

Education

High School diploma or GED

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast, is seeking a Front Desk Agent to ensure a seamless guest experience from arrival to departure.

You will greet guests, manage reservations, and respond to inquiries with warmth and professionalism, handling payments and documentation. This historic luxury property offers comprehensive benefits and growth opportunities within the renowned Marriott-affiliated brand.