Guest Experience Concierge — Front Desk

PCH Hotels And Resorts, Inc.; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) match

Exclusive discounts

Career growth

Job summary

The Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast invites you to join our Front Desk team. As a Front Desk Agent, you will welcome guests, manage reservations, and assist with guest inquiries with warmth and professionalism to ensure a seamless stay.

This historic property offers rich Southern hospitality, modern luxury, and generous perks. You will contribute to guest satisfaction by handling check-ins/outs, processing payments, and supporting safety and service

Qualifications

• High School diploma or GED.

Responsibilities

• Warm Welcome: greet guests in a professional and hospitable manner.
• Room Assignment: assign rooms based on location, rates, preferences, and Marriott Rewards status.
• Check-ins and Check-outs: ensure smooth and efficient check-in and check-out procedures.
• Guest Inquiries: respond to questions about hotel services, local attractions, events, and entertainment options.
• Reservation Management: handle future and same-day reservations, accommodate walk-ins.
• Financial Transactions: process payments and manage cash transactions.
• Safety & Security: assist guests with safety deposit boxes and privacy of belongings.
• Documentation: complete Front Desk reports accurately.
• Issue Resolution: address guest concerns promptly to ensure satisfaction.

Education

High School diploma or GED

Job description

The Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast invites you to join our Front Desk team. As a Front Desk Agent, you will welcome guests, manage reservations, and assist with guest inquiries with warmth and professionalism to ensure a seamless stay.

This historic property offers rich Southern hospitality, modern luxury, and generous perks. You will contribute to guest satisfaction by handling check-ins/outs, processing payments, and supporting safety and service