Front Desk Agent | Palihouse Santa Barbara

Ontario Trillium Foundation; Santa Barbara (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Job summary

Palihouse Santa Barbara is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, answer questions, and uphold our signature service.

You will input guest data into Opera, build guest relationships, and coordinate with departments to ensure a seamless stay.

Qualifications

• 1 year of related experience in guest reception.
• Positive, energetic, and service-oriented with strong interpersonal skills.
• Clear verbal and written communication in English.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Ability to work weekends and holidays.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into Opera.
• Proactively anticipate guest needs, resolving issues and delighting guests.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering; conduct safety walkthroughs.
• Follow safety and emergency protocols, and lend a hand to other departments as needed.

Skills

Guest reception

Interpersonal skills

Organizational skills

English communication

Calm under pressure

Tools

Property management/POS systems

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT PALIHOUSE SANTA BARBARA

Offering 24 spirited and handsomely appointed guest rooms and suites, all situated amongst a tranquil Mediterranean-style courtyard, sparkling pool area and a delightful garden café, cocktail bar and lobby lounge, Palihouse Santa Barbara has been designed to appeal to the most astute tastemakers and discerning travelers.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1 year of related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.
• Flexible schedule, including weekends and holidays.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).