Front Desk Agent | The Hôtel Lili

Ontario Trillium Foundation; Beverly Hills (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Employee discounts

Job summary

Palihotel Hôtel Lili in Beverly Hills is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and be the first point of contact for a memorable stay.

You will guide guests to amenities, handle inquiries, input guest data into Opera, and collaborate with Housekeeping and Engineering to ensure safety and service excellence.

Qualifications

• 1 year of related experience in guest reception or front desk roles.
• Positive, energetic, service-oriented demeanour with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and using property management/ POS systems.
• Clear verbal and written English communications.

Responsibilities

• Lead the check-in/check-out process, confirm guest information and settle folios.
• Serve as a guide to the hotel, amenities, and neighborhood.
• Build genuine guest relationships in line with service standards.
• Field guest inquiries via phone and email, responding promptly and warmly.
• Input guest information and payments into Opera and other hotel systems.
• Anticipate guest needs and resolve issues to delight guests.
• Coordinate with Front Desk Manager, Housekeeping, and Engineering; conduct safety and cleanliness walkthroughs.
• Follow safety protocols and assist other departments to maintain smooth operations.

Skills

Guest service

Interpersonal skills

Communication

Problem solving

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT THE HÔTEL LILI

Originally built as a private residence in 1939, The Hôtel Lili has been thoughtfully and intentionally reimagined as an intimate 44-room boutique hotel nestled in one of Los Angeles' most exclusive enclaves. Offering understated sophistication and thoughtful amenities, our delightful hotel is steps from the allure of Rodeo Drive, acclaimed dining, luxury boutiques, and the iconic attractions that define Beverly Hills.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1-year of related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.
• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).