Luxury Front Desk Agent - Guest Experience

The-Adolphus; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible PTO

PTO Exchange

Medical Insurance

Dental Insurance

Vision Coverage

Parental Leave

Pet Insurance

401(k) Matching

Student loan repayment support

Additional benefits

Job summary

The Adolphus in Dallas, TX, is seeking a Front Desk Agent to be the face of the hotel, delivering personalized service and warm welcomes to guests throughout their stay. This full-time role requires a professional, guest-focused mindset and the ability to thrive in a fast-paced environment.

You will handle check-in/check-out, address guest questions about amenities and local attractions, and collaborate with-housekeeping and other departments to ensure smooth operations.

Qualifications

• Previous hotel front desk, hospitality, or guest service experience preferred.
• Strong communication and interpersonal skills with a polished presence.
• Ability to multitask and remain composed in a fast-paced environment.
• Comfortable using hotel property management systems, Microsoft Office, and related technology platforms.

Responsibilities

• Welcome guests with a warm, engaging, and professional demeanor during check-in and check-out experiences.
• Provide personalized service while efficiently handling guest arrivals, departures, room assignments, and billing procedures.
• Answer guest questions regarding hotel amenities, services, dining options, local attractions, and transportation.
• Anticipate guest needs and proactively resolve concerns to ensure a seamless and memorable stay.
• Maintain an active and visible presence in the lobby, offering assistance and hospitality whenever needed.
• Accurately process payments, cash handling, room charges, and adjustments in accordance with hotel procedures.
• Coordinate with Housekeeping, Engineering, Valet, and other departments to ensure guest requests are fulfilled promptly.
• Maintain confidentiality and security of guest information.
• Handle guest requests, special accommodations, and service recovery situations with professionalism and urgency.
• Ensure the front desk, lobby, and guest-facing areas remain organized, clean, and welcoming.
• Follow all hotel policies, procedures, safety standards, and brand expectations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Professionalism

Problem-solving

Tools

PMS systems

Microsoft Office

Job description

The Adolphus in Dallas, TX, is seeking a Front Desk Agent to be the face of the hotel, delivering personalized service and warm welcomes to guests throughout their stay. This full-time role requires a professional, guest-focused mindset and the ability to thrive in a fast-paced environment.

You will handle check-in/check-out, address guest questions about amenities and local attractions, and collaborate with-housekeeping and other departments to ensure smooth operations.