Luxury Floor Manager for High-Volume NYC Dining

JF Restaurants; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

JF Restaurants in New York City is seeking a Floor Manager for The Terrace & Outdoor Gardens Restaurant inside the Time Square Edition Hotel. The role oversees front-of-house operations and collaborates with back-of-house to ensure a seamless guest experience.

Responsibilities include managing the floor during peak times, training staff, recruiting and scheduling, and addressing guest feedback. NYC Food Protection License and Forbes luxury standards knowledge are expected.

Qualifications

• 3+ years of high-volume restaurant management experience.
• Experience with event execution.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Familiarity with Forbes service standards and luxury hospitality expectations.
• Basic wine knowledge with guest recommendations.

Responsibilities

• Actively manage the floor during peak service times and events to ensure smooth operations and exceptional guest experiences.
• Assist in training and supervising staff, ensuring top-notch service.
• Assist in recruiting, hiring, and scheduling staff.
• Conduct pre-service meetings with staff to finalize details and expectations.
• Handle guest feedback and resolve issues promptly.
• Ensure compliance with safety and sanitation regulations.
• Maintain high visibility during service to provide support.

Skills

Floor management

Leadership

Communication

Guest service

Staff scheduling

Problem solving

Compliance knowledge

Education

NYC Food Protection License

Job description

JF Restaurants in New York City is seeking a Floor Manager for The Terrace & Outdoor Gardens Restaurant inside the Time Square Edition Hotel. The role oversees front-of-house operations and collaborates with back-of-house to ensure a seamless guest experience.

Responsibilities include managing the floor during peak times, training staff, recruiting and scheduling, and addressing guest feedback. NYC Food Protection License and Forbes luxury standards knowledge are expected.