F&B Operations Manager – Guest Experience Leader

Highgate Hotels L.P.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Highgate Hotels is seeking a Food & Beverage Manager for The Manhattan at Times Square. The role oversees the daily operation of the F&B outlet, leads staff, and ensures exceptional guest experiences in a high-traffic New York City hotel.

You will manage budgets, marketing ideas, and staff scheduling while maintaining compliance with liquor laws and health regulations. The position emphasizes leadership, training, and ongoing service excellence within a luxury hospitality environment.

Qualifications

• Excellent verbal and written communication with staff and guests.
• Able to multitask and prioritize in a fast-paced hotel environment.
• Maintain high standards of guest service and professionalism.
• Lead and support F&B staff to meet brand standards and budgets.

Responsibilities

• Oversee daily operation of the F&B outlet.
• Supervise outlet personnel and monitor performance.
• Address guest complaints promptly and professionally.
• Collaborate with other F&B managers and share updates with leadership.
• Report important issues to supervisor in a timely manner.
• Coordinate and monitor all Loss Prevention aspects in the outlet.
• Prepare and submit required reports on wage, revenue, and schedules.
• Ensure compliance with liquor laws, health, and sanitation regulations.
• Assist in menu planning and execution.
• Ensure SOP adherence across outlets and requisition procedures.
• Be visible on the floor to support staff during service.
• Conduct staff performance reviews.
• Provide training on SOPs and technical tasks.
• Participate in departmental and hotel-wide training initiatives.
• Interview candidates for front-of-house roles and assist in hiring decisions.
• Complete tip reporting and promotional initiatives.

Skills

Communication skills

Multitasking

Guest service

Team leadership

Job description

Highgate Hotels is seeking a Food & Beverage Manager for The Manhattan at Times Square. The role oversees the daily operation of the F&B outlet, leads staff, and ensures exceptional guest experiences in a high-traffic New York City hotel.

You will manage budgets, marketing ideas, and staff scheduling while maintaining compliance with liquor laws and health regulations. The position emphasizes leadership, training, and ongoing service excellence within a luxury hospitality environment.