Luxury Fashion Training & Coaching Manager

Brobston Group LLC; Costa Mesa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Brobston Group LLC seeks a Manager of Fashion Expertise based in the South Coast Plaza boutique and supporting the Neiman Marcus Fashion Island boutique. This role develops boutique teams across collections, product knowledge, luxury service standards, styling and client experience.

You will coach Advisors, facilitate styling development, partner with Boutique Leadership to elevate performance, and support onboarding and talent progression across our retail network.

Qualifications

• Minimum 5 years of luxury fashion, retail, or hospitality experience.
• Bachelor’s degree preferred.
• Proven experience in retail training, coaching, and evaluating performance.
• Willingness to travel frequently between boutiques in the market.
• Flexible schedule; ability to work late nights, weekends, and some holidays.

Responsibilities

• Deliver in-boutique and off-floor training on collections, savoir-faire, product knowledge, and service behaviors.
• Coach Style Advisors and Fashion Advisors to enhance styling skills, curate looks, and deliver personalized client experiences.
• Animate styling workshops, monitor training effectiveness, and co-create development action plans with Boutique Leadership.
• Partner with Fashion Expertise Home Office and Boutique Leadership on collection messaging, VOC insights, KPI tracking, and local retail strategies.
• Design and support new hire onboarding and provide on-site coaching, evaluations, and structured feedback to managers and advisors.

Skills

Retail training

Coaching

Talent development

Client experience

Education

Bachelor's degree

Job description

Brobston Group LLC seeks a Manager of Fashion Expertise based in the South Coast Plaza boutique and supporting the Neiman Marcus Fashion Island boutique. This role develops boutique teams across collections, product knowledge, luxury service standards, styling and client experience.

You will coach Advisors, facilitate styling development, partner with Boutique Leadership to elevate performance, and support onboarding and talent progression across our retail network.