Fashion Expertise Manager — Luxury Client Experience

Chanel; Costa Mesa (CA); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Wellbeing resources

Wellbeing Days in Retail

Wellbeing fund

Paid time off

401K benefits

Healthcare offerings

Life insurance

Job summary

Chanel in the United States is seeking a Manager, Fashion Expertise to lead training and coaching for boutique teams across South Coast Plaza and Neiman Marcus Fashion Island. You will transmit the House's creative vision, drive storytelling, and elevate client experiences with expert product knowledge and styling guidance.

The role emphasizes interactive learning, leadership development, and close partnership with boutique leadership to align with global vision while addressing local market

Qualifications

• Minimum 5 years of related experience.
• Bachelor's degree preferred.
• Ability to lift 15 lbs and stand for extended periods.
• Flexible schedule including late nights, weekends, and some holidays.
• Boutique management requires in-store presence to coach teams.

Responsibilities

• Deliver inspiring in-boutique training on collections, savoir-faire, and service behaviors.
• Coach Style Advisors to provide personalized styling and build client relationships.
• Animate styling workshops and assess training effectiveness.
• Partner with Boutique Leadership to develop action plans for styling development.
• Collaborate with Fashion Expertise Home Office and cross-functional teams on client opportunities.
• Design and deliver New Hire onboarding to convey CHANEL heritage and standards.

Skills

Styling expertise

Client relationships

Luxury fashion

Retail training

Interpersonal skills

Leadership

Education

Bachelor's degree (preferred)

Job description

Chanel in the United States is seeking a Manager, Fashion Expertise to lead training and coaching for boutique teams across South Coast Plaza and Neiman Marcus Fashion Island. You will transmit the House's creative vision, drive storytelling, and elevate client experiences with expert product knowledge and styling guidance.

The role emphasizes interactive learning, leadership development, and close partnership with boutique leadership to align with global vision while addressing local market