Sales Lead & Style Expert — Retail Supervisor

Marc Jacobs; Northern (KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Employee discount

401k matching

Comprehensive benefits

Paid holidays

Job summary

Marc Jacobs is seeking a Sales Supervisor for its Seattle Premium Outlet in Tulalip, Washington. The role supports management with day-to-day operations, drives sales, delivers exceptional customer experiences, and coaches the team to uphold brand standards.

You will lead the floor, train staff on styling, product knowledge, and client journeys, and ensure a guest-ready environment while maintaining inventory and policies. Flexible retail hours are required.

Qualifications

• 3+ years' experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience - all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

Skills

Retail sales

Customer service

Leadership experience

Tools

POS

Microsoft Office

Job description

Marc Jacobs is seeking a Sales Supervisor for its Seattle Premium Outlet in Tulalip, Washington. The role supports management with day-to-day operations, drives sales, delivers exceptional customer experiences, and coaches the team to uphold brand standards.

You will lead the floor, train staff on styling, product knowledge, and client journeys, and ensure a guest-ready environment while maintaining inventory and policies. Flexible retail hours are required.