Luxury Fashion Sales & Client Relations Specialist

Michael Kors (Capri); Mashantucket (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

Michael Kors in Mashantucket, CT is seeking talented individuals with a passion for fashion to join our retail team. The role focuses on achieving sales goals, delivering exceptional customer service, and representing the brand on the sales floor.

Key responsibilities include meeting sales targets, building client relationships, maintaining store presentation, processing transactions accurately, and staying informed about fashion trends and product details to delight every customer.

Responsibilities

• Meet sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market trends
• Represent the brand
• Provide the highest level of customer service
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Represent brand in the highest manner
• Keep selling floor and merchandise neat, organized and stocked
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Adhere work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management

Job description

Michael Kors in Mashantucket, CT is seeking talented individuals with a passion for fashion to join our retail team. The role focuses on achieving sales goals, delivering exceptional customer service, and representing the brand on the sales floor.

Key responsibilities include meeting sales targets, building client relationships, maintaining store presentation, processing transactions accurately, and staying informed about fashion trends and product details to delight every customer.