Luxury Fashion Clienteling Specialist — Sales & Growth

Ralph Lauren; Aurora (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Ralph Lauren is seeking passionate Sales Ambassadors in Aurora, Ohio. This role involves delivering exceptional customer service and building lasting relationships while leveraging digital tools for clienteling. Responsibilities include driving sales, coaching Brand Ambassadors, and maintaining store standards. The ideal candidate should have sales experience in a high-profile environment and be able to communicate effectively. A flexible working schedule is necessary, covering day, evening, and weekend hours.

Qualifications

• Sales experience in a high‑volume specialty environment preferred.
• Ability to communicate effectively.
• Ability to lift or climb up to 30 lbs.
• Ability to operate the register and stand for multiple hours.
• Ability to work a flexible schedule.

Responsibilities

• Deliver exceptional customer service and product knowledge.
• Drive sales achievement collaboratively.
• Coach Brand Ambassadors on customer-centric behaviors.
• Utilize CRM tools for clienteling.
• Maintain visual standards and support a positive work environment.

Skills

Customer service

Sales strategies

Relationship building

Product knowledge

Flexibility

Use of digital tools

Tools

Customer Relationship Management (CRM)

Job description

Ralph Lauren is seeking passionate Sales Ambassadors in Aurora, Ohio. This role involves delivering exceptional customer service and building lasting relationships while leveraging digital tools for clienteling. Responsibilities include driving sales, coaching Brand Ambassadors, and maintaining store standards. The ideal candidate should have sales experience in a high-profile environment and be able to communicate effectively. A flexible working schedule is necessary, covering day, evening, and weekend hours.