Luxury Fashion Client Advisor

Michael Kors; Beverly Hills (CA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Michael Kors in Beverly Hills is seeking a customer-focused Retail Associate to welcome clients and provide expert product guidance. You will leverage knowledge of luxury goods, upsell complementary items, and handle transactions while maintaining flawless store presentation.

The role requires strong communication, attention to detail, and a passion for delivering personalized service to VIP clients. Experience in luxury retail is preferred, and you will participate in private shopping

Qualifications

• Excellent interpersonal skills to meet and exceed customer expectations.
• Strong verbal communication to clearly convey product information to clients.
• Ability to handle luxury items with care and maintain high quality standards.
• Experience in retail, preferably in luxury or high-end environments.
• Knowledge of current luxury market trends and customer preferences.

Responsibilities

• Customer Engagement: Greet and engage customers warmly, creating a welcoming atmosphere in the store.
• Product Knowledge: Maintain in-depth knowledge of luxury products, including features, benefits, and brand heritage, to provide informed recommendations to customers.
• Sales Performance: Achieve sales targets by effectively selling high-end merchandise and upselling complementary products.
• Personalized Service: Offer personalized styling advice and product recommendations based on individual customer preferences and needs.
• Visual Merchandising: Ensure that product displays are attractive and aligned with brand standards, maintaining the luxury ambiance of the store.
• Transaction Management: Execute high-value transactions accurately, including processing payments and managing returns or exchanges.
• Inventory Management: Perform inventory tasks such as stock checks, reordering items, and organizing stock rooms to ensure product availability.
• Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty and repeat business, including coordinating private shopping appointments for VIP clients.
• Problem Resolution: Handle customer complaints and issues with discretion and professionalism, aiming for swift and satisfactory resolutions.

Skills

Customer Service

Communication

Attention to Detail

Sales Experience

Luxury Market Knowledge

Job description

Michael Kors in Beverly Hills is seeking a customer-focused Retail Associate to welcome clients and provide expert product guidance. You will leverage knowledge of luxury goods, upsell complementary items, and handle transactions while maintaining flawless store presentation.

The role requires strong communication, attention to detail, and a passion for delivering personalized service to VIP clients. Experience in luxury retail is preferred, and you will participate in private shopping