Luxury Boutique Store Manager, Client Experience Lead

Michael Kors; Beverly Hills (CA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Cross-Brand Discount

Clothing allotment

Competitive paid time off

Internal mobility across Capri Brands

Exclusive Employee Sales

Paid Parental Leave

401k Match

Job summary

Michael Kors is seeking a Store Manager for the Collection at our Beverly Hills boutique. You will lead a dynamic team, drive the client experience, and build lasting relationships with clients while executing proactive planning and sales strategies.

As a hands-on leader, you will recruit and mentor staff, implement brand standards, collaborate with Marketing and CRM, and ensure exceptional service that elevates the client journey and drives year-over-year revenue growth.

Qualifications

• 2+ years of luxury Store Manager experience as a proven leader.

Responsibilities

• Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld.
• Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
• Lead various bespoke activities to facilitate a seamless client experience; including planning, preparation, client coordination, entertainment, and product presentation.
• Recruit, hire, retain and mentor the boutique team to support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
• Create boutique policies that ensure all team members contribute to the VM bar of excellence.
• Partner with Marketing and CRM to train in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year.
• Oversee the client journey with the retail excellence team to strengthen clienteling results and sales penetration.
• Partner with boutique team and Corporate to ensure boutique meets brand standards and expectations.

Skills

Luxury retail leadership

Store management

Client experience focus

Recruitment & mentorship

Job description

Michael Kors is seeking a Store Manager for the Collection at our Beverly Hills boutique. You will lead a dynamic team, drive the client experience, and build lasting relationships with clients while executing proactive planning and sales strategies.

As a hands-on leader, you will recruit and mentor staff, implement brand standards, collaborate with Marketing and CRM, and ensure exceptional service that elevates the client journey and drives year-over-year revenue growth.