Luxury Events Manager: Client-Centric & Revenue-Driven

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Thompson Dallas in The National - Downtown Dallas, a premier luxury destination, seeks an events sales professional to manage group events from pre- to post- and ensure flawless execution. You will coordinate contracts, catering, AV, and billing while partnering with Banquets, Culinary, Housekeeping, Reservations and AV to deliver exceptional experiences.

Key duties include maintaining forecasts, revenue integrity, and upselling enhancements to maximize attendee value; proactively pursuing

Qualifications

• Hotel event planning or event sales experience required.
• Strong knowledge of hotel operations and event systems.
• Detail-oriented with strong organizational and multi-tasking abilities.
• Excellent communication and professional presence.
• Strong contract negotiation and interpretation skills.

Responsibilities

• Serve as the point of contact for groups and local event clients before, during, and after events to ensure exceptional service and communication.
• Review contracts, coordinate event logistics, and oversee group room blocks, catering, audiovisual, and billing details.
• Anticipate client needs, resolve issues quickly, and provide creative solutions to enhance the guest experience.
• Partner with hotel teams - including Banquets, Culinary, Housekeeping, Reservations, and AV - to deliver seamless execution.
• Maintain accurate forecasts, event documentation, and revenue integrity across meeting space, guestrooms, and F&B.
• Upsell products, services, and enhancements to maximize revenue per attendee.
• Manage existing accounts while proactively soliciting re-bookings and future business opportunities.
• Conduct site inspections, attend pre-con meetings, and ensure meeting spaces are prepared to client specifications.
• Build strong vendor and planner relationships to support successful event delivery.
• All other duties as assigned by leadership

Skills

Attention to detail

Verbal and written communication

Leadership and collaboration

Tools

Envision Sales

Group Bill

Opera

Reserve

Sertifi

Social Tables

Job description

Thompson Dallas in The National - Downtown Dallas, a premier luxury destination, seeks an events sales professional to manage group events from pre- to post- and ensure flawless execution. You will coordinate contracts, catering, AV, and billing while partnering with Banquets, Culinary, Housekeeping, Reservations and AV to deliver exceptional experiences.

Key duties include maintaining forecasts, revenue integrity, and upselling enhancements to maximize attendee value; proactively pursuing