Luxury Event Planning Manager - Client Relations

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 55,000 - 90,000; Full time

Job summary

Hyatt Hotels Corporation seeks an Event Planning Manager to service sale bookings and act as the liaison between meeting planners and the hotel staff. You will administer sales agreements, detail food, beverage and A/V needs, manage room blocks and billing, ensuring smooth execution of all contracted events.

The role requires building client relationships, prioritizing deadlines, and upselling to drive revenue, with responsibilities across planning and post-event phases.

Qualifications

• Minimum of one year sales or events experience in a lifestyle/luxury hotel
• Highly resourceful team-player
• Ability to organize and prioritize deadline-driven tasks
• High level of proficiency in Microsoft Office applications including Outlook, Word, Excel
• Experience in Envision and Opera software a strong plus

Responsibilities

• Establish and build long lasting relationships with clients
• Come to work with a positive upbeat attitude
• Maintain positive working relationship with colleagues and guests
• Mutual respect with anyone you come into contact with
• Support hotel and departmental initiatives
• Assist to achieve total hotel financial results
• Upsell and generate additional revenue at every opportunity
• Forecasting accuracy anticipating any increases or decreases
• Ensure all groups have proper billing on file and are approved prior to groups arrival
• Produce an accurate bill for all groups with minimal post group bill adjustments
• Update ongoing Envision comments during the planning and post event phase as well as all future booking comments
• Execute all contracts terms and concessions outlined in signed sales agreement
• Adhere to POE due back dates as indicated in the contract
• Space management – assist with releasing space in a timely manner to maximize space and revenue
• Provide detailed information to hotel operations in advance of group’s arrival
• Provide detailed GDR’s for client review in a timely manner
• Communication – all changes, details and information accurately communicated to all departments in a timely manner, using the systems we will implement and have in place - change log and 24 Hour change email
• Strive for excellence in service and HySat Medallia results
• Be fully engaged and committed to being your BEST both inside and outside of work
• HAVE FUN

Skills

Sales & events experience

Team-player

Time management

MS Office proficiency

Tools

Envision

Opera

Job description

Hyatt Hotels Corporation seeks an Event Planning Manager to service sale bookings and act as the liaison between meeting planners and the hotel staff. You will administer sales agreements, detail food, beverage and A/V needs, manage room blocks and billing, ensuring smooth execution of all contracted events.

The role requires building client relationships, prioritizing deadlines, and upselling to drive revenue, with responsibilities across planning and post-event phases.