Luxury Estate Host & Guest Experience Lead

Auberge Collection; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Commodore Perry Estate in Austin, part of Auberge Collection, seeks an Estate Host who champions guest service and thoughtful hospitality. As the welcoming face, you will ensure seamless arrivals, assist guests, and coordinate with hotel departments to deliver a memorable stay.

Ideal candidates have at least one year in a similar role, strong communication skills, the ability to manage multiple tasks, and basic computer/hotel system familiarity.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Job description

The Commodore Perry Estate in Austin, part of Auberge Collection, seeks an Estate Host who champions guest service and thoughtful hospitality. As the welcoming face, you will ensure seamless arrivals, assist guests, and coordinate with hotel departments to deliver a memorable stay.

Ideal candidates have at least one year in a similar role, strong communication skills, the ability to manage multiple tasks, and basic computer/hotel system familiarity.