Luxury Estate Host & Concierge — Premier Austin Stay

Commodore Perry Estate, Auberge Collection; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Commodore Perry Estate Auberge Collection in Austin seeks an Estate Host to warmly welcome guests, manage check-ins, and ensure a seamless stay. You will provide personalized assistance, guide guests through hotel services, and exceed expectations at every touchpoint.

You will coordinate with hotel departments, handle guest inquiries, manage reservations, and resolve issues promptly to maintain high guest satisfaction.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Skills

Strong interpersonal and communication

Ability to handle multiple tasks

Familiarity with hotel management

Job description

Commodore Perry Estate Auberge Collection in Austin seeks an Estate Host to warmly welcome guests, manage check-ins, and ensure a seamless stay. You will provide personalized assistance, guide guests through hotel services, and exceed expectations at every touchpoint.

You will coordinate with hotel departments, handle guest inquiries, manage reservations, and resolve issues promptly to maintain high guest satisfaction.